Frequently Asked Questions
Get help with orders, shipping, and product care for your House of Sunny favorites.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days, while express options arrive within 3-5 business days depending on your location and customs processing.
What is your return policy?
We accept returns on unworn items with original tags attached within 14 days of delivery. Please note that certain limited-edition pieces or sale items may be final sale.
How do I care for my knitwear pieces?
To maintain the shape and longevity of our signature knits, we recommend hand washing in cold water with a gentle detergent and laying flat to dry. Avoid hanging knitwear to prevent stretching.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer restocks on sold-out items?
As we focus on slow fashion and small-batch production, we do not always restock every collection. We recommend signing up for 'Back in Stock' notifications on the specific product page.